Terms of business

When you entrust us with your clock we will give you an estimate of cost. If you accept that estimate we will start working on the clock as soon as we can. We will keep you informed of progress via the link on our website "Client clock repair tracking". If our work is going to exceed the initial cost estimate, we will seek your approval first before we continue the work.

We guarantee our work for one year from the invoice date. The guarantee does not apply to any problems you may cause to the clock. The cost of a call-out to deal with a clock problem that is not covered by the guarantee is £30 per hour with a minimum of £30 if the service takes less than an hour. Travelling to and from a client is also counted as working time, so charged at £30 per hour.

During the work on your clock we may take pictures and sound recordings of it to help us put it together again and for the final report we will deliver to you when your clock is ready. Please note that any such items are, and will remain, the property of TerKuileClocks. You will have access to these items of your clock without charge.

We provide a 1 year guarantee of our work from the invoice date. The guarantee does not apply to any problems you may cause to the clock or, in rare cases, any items that we will explain as specifically excluded from the guarantee. The cost of a call-out to deal with a clock problem that is not covered by the guarantee is £30 per hour with a minimum of £30 if the service takes less than an hour. Travelling to and from a client is also counted as working time so charged at £30 per hour.











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